Last updated: June 2025
All orders placed on PowerGridXRetailSource are fulfilled by our fulfillment partner. Products are shipped from our fulfillment center located at the address below.
Longwave Retail LLC d/b/a PowerGridXRetailSource
4711 34th St. N. Suite F
St. Petersburg, FL 33714
USA
Longwave Retail LLC Returns Department
4711 34th St. N. Suite F
St. Petersburg, FL 33714
USA
The fulfillment address and return address are the same location. All returns must be sent to the address above with a valid RMA number obtained from customer service.
All orders are processed and shipped within 1 business day from our fulfillment center. Delivery via USPS Priority Mail takes 3-5 business days to any address within the United States. Shipping cost: $7.95 per order.
Orders are fulfilled on a straight-sale basis only. There are no subscriptions, recurring shipments, or auto-ship programs. Each order is a single, one-time transaction processed and shipped independently.
You have 30 days from the date you RECEIVE your order to initiate a return. All returns must be shipped to the fulfillment address above. Refunds are processed within 5-7 business days of receiving your return. Shipping costs are non-refundable.
Longwave Retail LLC d/b/a PowerGridXRetailSource
680 S Main St Ste C #145, Baxley, GA 31513, USA
Phone: (877) 899-0584
Email: support@powergridxretailsource.com
Hours: Mon-Fri, 9AM-6PM ET